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Shipments and returns

 

Shipping Delays:

Please be aware that most couriers are experiencing shipping delays.  This is caused by the reduced amount of passenger flights that are in operation at this time.  Some Air Freight companies use spare space in the cargo holds of passenger flights and as a result there is currently reduced capacity for goods being shipped in this manner.

Couriers are doing their best to make sure your orders are received in the least amount of time possible, but delays are sadly expected at this time.

We offer you our sincere apologies and ask for and appreciate your patience.

 

Stay Safe, Warmest Regards,

Customer Care Team

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Packages are generally dispatched within 2 business days after receipt of cleared payment. Following this shipping can take up to 14 business days.

Some larger packages will require a signature.

Shipping fees are all accounted for and you will not be asked to pay any further charges in order for us to process and ship your purchase.

Your items are place in secure packaging such as to keep them well-protected during shipping.

 

Please be patient when waiting for your orders, sometimes orders may be delayed transiting customs, also the postal systems in different countries can be delayed due to circumstances out of our control. If your postal system is suffering delays due to things like weather, increased load during peak times, please be just a little more patient and give the postal system a little more time to get your order to you.

 

 

(CHINESE HOLIDAYS: 2021, 2022 & 2023)

During Chinese holiday periods processing / shipping of your order may be slighly delayed. For your convenience we have provided a calendar of Chinese holidays for the current and following year below.

  

FestivalDate2021 days off2022 days off2023 days off
New Year's Day Jan. 1 Jan. 1 - 3, 2021 Jan. 1 - 3, 2022 Dec. 31, 2022 - Jan. 2, 2023
Chinese New Year in Jan. or Feb. Feb. 12, 2021; Holiday: Feb. 11 - 17 Feb. 1, 2022; Holiday: Jan. 31 - Feb. 6 Jan. 22, 2023; Holiday: Jan. 21 - 27
Qingming Festival Apr. 4 or 5 Apr. 4, 2021; Holiday: Apr. 3 - 5 Apr. 5, 2022; Holiday: Apr. 3 - 5 Apr. 5, 2023; Holiday: Apr. 5
May Day May 1 May 1 - 3, 2021 Apr. 30 - May. 2 , 2022 Apr. 29 - May. 1 , 2023
Dragon Boat Festival the 5th day of the 5th lunar month Jun. 14, 2021; Holiday: Jun. 12 - 14 Jun. 3, 2022; Holiday: Jun. 3 - 5 Jun. 22, 2023; Holiday: Jun. 22 - 24
Mid-Autumn Day the 15th day of the 8th lunar month Sep. 21, 2021; Holiday: Sep. 19 - 21 Sep. 10, 2022; Holiday: Sep. 10 - 12 Sep. 29, 2023; Holiday: Sep. 29 - Oct. 1
National Day Oct. 1 Oct. 1 - 7, 2021 Oct. 1- 7, 2022 Oct. 1 - 7, 2023



 

Thank you for your custom.

 

The team at StarsOnStuff.com

 


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