Shipments and returns
Shipping Delays:
Please be aware that most couriers are experiencing shipping delays. This is caused by the reduced amount of passenger flights that are in operation at this time. Some Air Freight companies use spare space in the cargo holds of passenger flights and as a result there is currently reduced capacity for goods being shipped in this manner.
Couriers are doing their best to make sure your orders are received in the least amount of time possible, but delays are sadly expected at this time.
We offer you our sincere apologies and ask for and appreciate your patience.
Stay Safe, Warmest Regards,
Customer Care Team
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Packages are generally dispatched within 2 business days after receipt of cleared payment. Following this shipping can take up to 14 business days.
Some larger packages will require a signature.
Shipping fees are all accounted for and you will not be asked to pay any further charges in order for us to process and ship your purchase.
Your items are place in secure packaging such as to keep them well-protected during shipping.
Please be patient when waiting for your orders, sometimes orders may be delayed transiting customs, also the postal systems in different countries can be delayed due to circumstances out of our control. If your postal system is suffering delays due to things like weather, increased load during peak times, please be just a little more patient and give the postal system a little more time to get your order to you.
(ITALIAN ORDERS)
We are sorry, but due to the fact that Italian orders are delayed by the postal system in Italy almost taking six-eight weeks to arrive. We have to now state that due to fact that we do not wish to alienate our Italian customers because of their postal system we will still ship to this destination, but orders destined for Italy are purchased AT THE BUYERS RISK!
(CHINESE HOLIDAYS: 2018, 2019 & 2020)
During Chinese holiday periods processing / shipping of your order may be slighly delayed. For your convenience we have provided a calendar of Chinese holidays for the current and following year below.
2018 / 2019 / 2020 Chinese Public Holiday Calendar | |||||
Festival | Date | Official Holidays | 2018 days off | 2019 days off | 2020 days off |
New Year's Day | Jan. 1 | 1 day |
Dec. 30, 2017 - |
Dec. 30, 2018 - |
Jan. 1, 2020 |
Chinese New Year |
subject to the lunation |
3 days (the first three days of the first lunar month) |
It falls on Feb. 16, 2018. The holiday is from Feb. 15 to 21. |
It falls on Feb. 5, 2019. The holiday is from Feb. 4 to 10. |
It falls on Jan. 25-30, 2020. **Extended to Feb 12th. Due to recent events.** |
Women's Day | Mar. 8 | half day for women | half day of Mar. 8 | half day of Mar. 8 | half day of Mar. 8 |
Arbor Day | Mar. 12 | no days off | no day-off | no day-off | no day-off |
Qingming Festival | Apr. 4 or 5 | 1 day |
It falls on Apr. 5, 2018. The holiday is from Apr. 5 to 7. |
It falls on Apr. 5, 2019. The holiday is from Apr. 5 to 7. |
It falls on Apr. 4, 2020. The holiday is from Apr. 4 to 6. |
May Day | May 1 | 1 day | Apr. 29 - May 1, 2018 | May 1, 2019 | May 1 - 3, 2020 |
Youth Day | May 4 | half day for youth above 14 years old | half day of May 4 | half day of May 4 | half day of May 4 |
International Nurse Day | May 12 | no days off | no day-off | no day-off | no day-off |
Children's Day | Jun. 1 | 1 day for children under 13 years old | Jun. 1, 2018 | Jun. 1, 2019 | Jun. 1, 2020 |
Dragon Boat Festival | the 5th day of the 5th lunar month | 1 day | It falls on Jun. 18, 2018. The holiday is from Jun. 16 to 18. |
It falls on Jun. 7, 2019. The holiday is from Jun. 7 to 9. |
It falls on Jun. 25, 2020. The holiday is from Jun. 25 to 27. |
Anniversary of the Founding of the Chinese Communist Party | Jul. 1 | no days off | no day-off | no day-off | no day-off |
Army Day of the Chinese People's Liberation Army | Aug. 1 | half day for active army | half day of Aug. 1 | half day of Aug. 1 | half day of Aug. 1 |
Victory Day | Sep. 3 | no days off | no day-off | no day-off | no day-off |
Teachers' Day | Sep. 10 | no days off | no day-off | no day-off | no day-off |
Mid-Autumn Day | Aug. 15 according to the lunar calendar | 1 day | It falls on Sep. 24, 2018. The holiday is from Sep. 22 to 24. | It falls on Sep. 13, 2019. The holiday is from Sep. 13 to 15. | It falls on Oct. 1, 2020, within the National Day holiday. |
National Day | Oct. 1 | 3 days (Oct. 1- 3) | Oct. 1 - 7, 2018 | Oct. 1 - 7, 2019 | Oct. 1 - 7, 2020 (prolong to Oct. 8) |
Journalists' Day | Nov. 8 | no days off | no day-off | no day-off | no day-off |
Thank you for your custom.
The team at StarsOnStuff.com